Here's our Story...
We are a locally owned small business that houses over 25 locally owned small businesses, vendors, and artist. The goal is to promote, provide, and publicize the hard work, dedication and determination of all the small businesses that work late hours and give their all into their products. We want everyone who shops with us to receive quality customer service, and quality products for affordable prices. We hope to eliminate the need of having to shop in larger chain stores, when everything you need from a gift, to self-care, to home decor can be find here! With that being said, please review our Store Policy below on return/refunds and any other "grey" areas we may have. We are hoping to keep our doors open from many years, but that can only be done through boundaries and protecting our vendors and our business.
Feel free to email us with any questions you may have!
And Here's Our Policy:
A) Return Policy: All products purchased within our store front location may be returned within five (5) business days from the date of the receipt. Contingent upon the following:
(i) To complete a refund/return, a receipt must be given to the employee on duty, who is issuing the refund/return. Returns/Refunds will not be given if a receipt is not missing.
(ii) Any Vendor product that is visibly damaged/torn/tags removed/opened, or any factor that can depreciate the value of the product being returned can be denied for refund.
(iii) Products being returned under Merle Norman and The Depot do not fall under the category of section ii; however, Merle Norman and The Depot returns do fall under section i.
(iv) Refunds will be issued in the manner of a “Store Credit Card”. This card will have no expiration date and can be used on any item within the store. Refunds will only be issued for the price indicated on the receipt, and the “Store Credit Card” may only be used by the person(s) indicated on the card.
(v) All Returns from orders placed online will have ten (10) business days from the date of delivery of package. Date of delivery will be addressed via the USPS tracking system. Any Customer wishing to return a product from order placed online, may submit an email with the reason for the return. A label will be provided to your email, and upon receipt of the item, a refund will be issued less shipment fees and Shopify's collected fees from original purchase.
(B) Discount/Store Sales/Promotional Events: In order to continue having store sales/discounts/promotional events, the following policy has been implemented:
(i) Customers who are choosing to participate in the Merle Norman Reward’s Member Punch Card will receive one punch for each transaction made. Limited to one punch daily. On the third punch, Customer will receive 10% off purchase, on the 6th punch, Customer will receive 15% off purchase, and on the 10th punch, Customer will receive a free product on a Merle Norman product equal to $40.00 or under. $40.00 is not to be deducted from a product of greater value. Please note: should the store being actively involved in a discount/store sale/promotional event, or any activity resulting in a deduction from the original stated purchase price, said punch card will not receive a punch should that punch fall on the 3rd, 6th, or 10th punch.
(C) Out of Stock Inventory: We are more than happy to add our customers to a “waiting on a product” list. In order to be most effective to our customers, we must abide by the following:
(i) All customers added to the “waiting on a product” list understand that our inventory orders are placed within the first ten (10) days of each month. This results in inventory re-stock arriving between the fourteenth (14th) thru the twentieth (20th) of said month.
(ii) Once inventory has arrived, customers will be notified that their product is ready for pick up. At which point, customer must come and pick up the item within seven (7) of our store business operating days. If product is not picked up within said timeframe, item will be replaced on shelf. Customer does have the option to purchase the product over the phone, at which point product may be held indefinitely.
(D) Right to refuse service: We reserve the right to refuse service to any customer that is being loud, belligerent, and/or acting in a manner that makes or puts our employees/staff at risk.
We are so thankful for your support as we try to build a business that will be able to cater/offer a store front location for small businesses. This past year has been a learning experience for The Depot and Merle Norman, and unfortunately, we are having to implement a policy to protect our customers, staff, employees, and business. All of the Policies and subsections stated above are set and there can be no exceptions. We are asking for your understanding that should a Policy have to be enforced, that you respect the employees wishes as they are to follow the policies stated hereinabove. Please submit any further questions to thedepot230@gmail.com